#Career history
   10/2016 - today        | IBM ISC Lille, France |
---|---|
Service Reliability Engineer - Team Leader | |
Windows support lvl3 for INDUSTRY, T&T Project activity (working with Architects, Projects Managers, Service Managers and Security Managers) Inventing tools and automation to save human time, reduction of tickets volume by 90% Documentation and distribution of data required to manage the infrastructure Team Lead and reliability of customer satisfaction, management of 5 major crisis's Creation, Dev, Hosting, Tool Lifecycle of a internal customer resume - IBM Problem Matrix - used by 100 users on daily basis iot@ibm - creation of a service defined by micro-computers to deliver information to IBMers booking@kyndryl - development of a tool for office visit reservation (250 target users) next to the covid19 crisis cv@kyndryl - development of a tool to create internal CVs that will be shared with our customers Network security with vmware hypervisor packet filtering |
   05/2016 - 09/2016        | IBM ISC Lille, France |
---|---|
Subject Matter Expert | |
Online Bank project - Oney Banque accord - RETAIL Windows lvl1 up to lvl3 support vCenter & ESX lvl1 up to lvl3 support Hardware contract management with vendor - HP Landesk patching Virtual patching of old legacy servers 2 major crisis management |
   03/2016 - 05/2016        | IBM ISC Lille, France |
---|---|
Subject Matter Expert - PUBLIC | |
Windows administrator covering lvl1 up to lvl3 Nessus security tools - continues scan & threat protection Virtualization with VMware vCenter server 5.5 ITIL process internal certification Preparation of a linux kernel + RHEL release for company needs (120 endpoints) |
#Prior experience
   09/2015 - 02/2016        | Atos Worldline - RETAIL |
---|---|
Xaas PaaS | |
Project Description: Subject Matter Expert Project Contribution:Backlog volume reduction |
   09/2012 - 09/2015        | PSA Peugeot Citroen - INDUSTRY |
---|---|
Work-study Internship | |
Project Description: IT Project manager Migrate infrastructure of 250 desktop/laptop PCs, 50 printers, 2ESX + DRP 2ESX, internal tools to PSA infrastructure. Project Contribution:Creation & Development & Hosting of 3 tools service oriented - printing, data management. Different projects of migration |